 Graham Forest-Jones, Director | 'I have no hesitation in recommending the services of Bateman's Credit Ltd. As a businessman running a small publishing enterprise, I don't enjoy spending time invoicing and chasing clients for payment; I would rather spend my time running my business. My strategy to outsource that function to Bateman's has been one of my best business decisions.’ |
John Kerr, Chief Executive Officer | 'Having brought Chambers fee collection back in house we needed to be sure that our fee collection system was set up properly. Also, our CFA work had increased hugely and we needed a thorough review of our chasing and collection procedures. 9 Gough Square appointed Eleanor Bateman on a short term contract for 3 months. Her knowledge of Meridian, fee collection and her ability to completely revise and document new procedures as well as training up two new members of staff with no Chambers credit control experience was worth every pound we spent. She soon gained the full respect of members of Chambers and we are delighted that she will be continuing to review our systems every few months.' |
Patrick Oudejans, Head of Administration | 'We have been outsourcing our credit control to Bateman's Credit Services (BCS) for nine months now and are very happy with the service. Our account manager attends our offices once a fortnight to meet with the sales team and works remotely the rest of the time. This means that we do not need a full time credit controller but our debts are still chased by an experienced credit professional. BCS are doing a great job and I would happily recommend their services to other businesses.' |
 Nick Coleman, Adams and Co Business Sales
| From: Nick Coleman [mailto:nick-coleman@btconnect.com]
Sent: 27 March 2009 15:32
To: 'Jo Frost'
Cc: eleanor@batemanscredit.co.uk
Subject: Lunchtime Meeting Good Afternoon Jo, Just a brief note to record how much I enjoyed our meeting today. It is always a concern when entering into a new business relationship, as you never quite know what level of service might be expected.My initial thoughts, based on the thoroughness of your email and telephone communications, when you first started looking after my account was that I was in safe hands. Having met you today I know I am in safe hands. It is a pleasure to be working with such a professional person.
Eleanor picked a winner when she welcomed you on board!
Kind regards, Nick |
Michael Rocks, Director | 'I am putting 'pen to paper' to thank you for your recent efforts in resolving my cash flow difficulties. My bank balance has never been so healthy. I would have no hesitation in recommending your firm to anyone and in fact I have already done so on a number of occasions over the past few months. I look forwards to a long lasting business relationship with you.' |
Paul Spencer, Barrister at Law | 'Bateman's Credit Services provide me with administration and outsourced credit control services in relation to my Public Access cases. Eleanor is extremely quick to deal with my requests and has acted with professionalism in her dealings with me and my clients. I am happy to recommend Eleanor to potential clients of her and her firm and I am confident that she will provide them with an excellent service.' |
Jim Gilhooley, Director | 'Thanks for your help recently with my outstanding payment issues. This had been a particularly long standing case with the client coming up with many different tactics for stalling on my requests for payment. I had reached the point where I was seriously beginning to consider writing it off as a bad debt. I then asked for your help and you were as good as your word. You obtained the full payment within weeks with interest. Your service was quick, efficient and with no hassle to me. I have already recommended you to a number of my contacts. You obviously have the knack!' |
Wendy Makepeace-Browne, Director | 'As the director of our business who is responsible for our finances I was horrified to have our first bad debt sneak up on me last August! I tried for several months to get the money and in the end it became less about the cash and more about the principal of getting our service paid for. I engaged Eleanor and found immediate comfort in her approach and confidence that my issue could be resolved, especially as within 4 weeks it was. I have no hesitation in recommending their work.' |
Susan Frost, Director
| 'I'm pleased to add this testimonial for Eleanor. Eleanor has succeeded in recovering a significant amount of money on behalf of our business, on invoices outstanding that stretched in part to over a year old. I am happy to recommend Eleanor as a professional in her field.' |
Jagdip Jagpal, Chief Executive | 'Further to an in-depth assessment of our credit control department, Eleanor provided us with policies and procedures tailored to our particular needs that are easy to use and very effective. They have resulted in our debtors balance being reduced by 15% and the DSO by 25% in the year since they were implemented. Thanks to the reporting systems she designed our management board has a much better understanding of our position and we are able to be proactive instead of reactive. I highly recommend that you find out what she can do to help you.' |
Kevin Munslow, Chief Executive Officer | 'Eleanor is an experienced credit management practitioner with a deep understanding of the challenges this presents within the legal profession. During her time at Olswang she was a highly valued member of the firm and a key member of an efficient, motivated and highly effective credit management team - successfully finding the right balance between achieving swift collection and keeping clients happy.' |
 David Owen, Head of Credit and Collections | 'You must regard 'trust, integrity and professionalism' as key in selecting the right people to work with. Without these three essentials, you will never build a successful partnership, and ‘partnership’ is what it has to be. As a senior business manager for many years dealing with all sorts of customers, I count myself as fortunate to have worked with Ellie for some part of that time. She has in depth credit management and litigation experience. More than that, she understands the need to carry out her role in a manner which will do nothing to tarnish the reputation of your business. Her dedication to ‘completing the task’ in a professional manner is of paramount importance to them. I have no hesitation in recommending her services to any business. She will always offer a truly first class service.' |